Return Policy for World Trade Goods - Online Store

At World Trade Goods, we are committed to ensuring the highest level of satisfaction for our customers. However, due to the nature of our products, we have a specific return policy designed to maintain the quality and safety of the food we sell.

Return Policy Overview

Non-returnable Items: Due to safety, freshness, and health concerns, all food products sold by World Trade Goods are generally non-returnable.

Damaged or Incorrect Items: In the event that you receive an incorrect product or a product that is damaged or defective upon arrival, please notify our Customer Service team within 24 hours of receiving your order at support@worldtradegoods.com. We may ask for photos to confirm the issue. If approved, we will either reship the item at no additional cost or refund the cost, depending on your preference and the item's availability.

Order Cancellations: Orders can be canceled within 2 hours of placement, provided that they have not yet been shipped. Please contact our Customer Service team immediately if you wish to cancel your order.

How to Initiate a Return or Refund

Contact our Customer Service team via phone, email, or our website's Contact Us form. Provide your order number, name, and a detailed description of the issue.

If your return request involves damaged or incorrect items, you may be asked to provide photos as proof.

Our Customer Service team will review your request and respond within 1-2 business days.

Refund Processing

If your refund is approved, a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

Exceptions

We understand that every situation is unique. If you have a specific concern or issue not covered by this return policy, please contact our Customer Service team. We are always here to assist and will do our best to find a solution that satisfies you.

Customer Service Contact Information

Please feel free to contact us with any questions or concerns about our return policy or any other matters.

Email: support@worldtradegoods.com We value your business and look forward to serving you with high-quality food products.

World Trade Goods reserves the right to amend this return policy at any time.