What shipping carriers do you use?

Our shipping operations cover all major US carriers to ensure efficient delivery of your orders. We utilize USPS, UPS, and FedEx, choosing the one that offers the best route and timing for your specific location.

How long does it take to process and ship an order?

We aim to process all orders within two business days. Once processed, the shipping times will depend on your location. 

What are your shipping rates?

Our shipping rates vary based on your order's size, weight, and destination. The final shipping cost will be calculated and shown to you at checkout before you complete your purchase.

Do you offer free shipping?

Yes, we do! We're pleased to offer free standard shipping on all orders over $50 USD.

Which countries or regions do you ship to?

We ship to all areas within the United States, including Hawaii and Puerto Rico.

Can I track my order?

Absolutely! Once your order has been shipped, we will provide you with a tracking number. You can use this number to monitor the progress of your order and get estimated delivery dates.

What if my order is lost or damaged during shipping?

In the unfortunate event that your order is lost or damaged during shipping, please notify us immediately. We will investigate the situation, and if confirmed, we will arrange for a replacement at no extra cost to you.

Do you offer expedited shipping options?

Yes, we do. For those instances when you need your items sooner, we offer expedited shipping for an additional fee. The cost will be calculated at checkout based on your location and order size.

Can I change the shipping address after placing an order?

You can modify the shipping address if your order is still unprocessed or unshipped. However, if it's already been processed or shipped, we recommend you contact the respective shipping carrier directly to request an address change.

Do you offer international shipping?

At present, we do not offer international shipping. We are focused on providing the best service to our customers within the United States, including Hawaii and Puerto Rico.

Can I ship to a P.O. Box address?

Yes, we can ship to P.O. Boxes. Please ensure the address is correctly entered during checkout to prevent delivery issues.

What is your return policy for shipped items?

For edible products, we accept returns within 3 days of receipt, provided they are unopened and in original condition. For other products, returns can be made within 10 days of receipt. All returned items must be in their original packaging and unused.

Can I cancel my order before it's shipped? Are there any cancellation fees?

Yes, you can cancel your order before it's shipped without any cancellation fees. We aim to provide you with as much flexibility as possible when shopping with us.

How can I contact your customer support for shipping-related questions?

For any shipping-related inquiries or concerns, you can contact our customer support team at support@worldtradegoods.com. We're here to help and will respond as soon as possible.